The Project Manager (PM) is the head of the administration team and the project, who authorizes the most delicate and transversal operations on this. Up to this point, if a user has a complaint about any area related to the project and has already exhausted all the corresponding channels, the PM has the final and unappealable decisions. It is responsible, on the one hand, for managing the team by developing the role of Team Manager (TM), of training new administrators and offering them advice in the execution of their tasks, intermediating in any problem existing in the community to achieve an optimal resolution of the same. He is the one in charge of setting the limits and delegating the tasks coordinating the work of the whole team. It is also the person responsible for planning, promoting and coordinating the common projects and initiatives of the management team; On the other hand, it is also responsible for multiple tasks on the project, providing assistance to developers, organizing and performing bug and error testing tasks and new content, keeping platforms updated and operational, performing server management and creation tasks. of systems and general operation of the game.
Developers (Dev) are the people in charge of programming and developing code bases for the game, performing server updates, whether new content or bug fixes, in general to perform any of the steps and development that have to do with codes or programming of the server or other project platform, if necessary, and on the other hand meet the demands and concerns conveyed by the management team that refer to the programming. With these, there is the person in charge of the team in charge of helping and managing the work of game design (Project Manager), getting to discuss issues in any area of the project and review the suggestions, among others.
The Community Manager (CoMa) is responsible for online or digital communication and marketing, as it must meet the objectives and establish an action plan. Its objectives are the creation and management of content, monitoring of all strategic parameters and definition of the growth of the community, of social traffic ... and of establishing communication with the community through bidirectional dialogues, creating audiences and humanizing the project, must create community and energize it, in addition to interacting with people by providing communication and information about updates and the constant state of the project. In addition it also has the ability to attract the community by organizing events within the game, making draws and other interventions coordinate with the community and the team. That is why at the same time it must be attentive to the opinion of the community, direct it to the corresponding platforms to establish a relationship of feedback and coordination with the team and to be able to transfer the discomforts to the administration.
Team Manager (TM) is the team director, therefore he is in charge of managing the forum team and the game, as well as its operation, training new administrators and offering advice on the execution of their tasks, Intermediate in any existing problem in the community to achieve an optimal resolution of it... He is the maximum representative of the team of the forum and the game acting as a bridge between both management teams and between the Project Administration.
The Super Moderators (SMod) are those people who are responsible for supervising the work of the MOD's and training the new TMODs in the tasks that correspond to their position, as well as supervising the assigned categories and imposing the corresponding sanctions. The SMODs are the people you should go to in case you have a complaint with the decision or sanction of a MOD, always after having spoken everything that corresponds with the MOD.
The Super Game Master (SGM), are those people who are responsible for supervising the work of the GM's and training the new TGM's in the tasks that correspond to their position. They are in charge of investigating the cases reported by the community and imposing the corresponding sanctions. The SGM are the people you should go to in case of having a complaint with the decision or sanction of a GM, always after having spoken everything that corresponds with the GM.
The moderators (MOD) are the first people to go to in case of any doubt of the sections of the forum. Each moderator is responsible for specific sections, so you have to go to the people responsible for it so that they can take care of you. The moderators are those who have the power to close, open, edit threads / post's, etc. and give the corresponding sanctions according to the general norms of the forum and the section.
The Trial GameMasters (TGM) fulfills exactly the same functions as a GameMaster, but due to the short time they have in the team, they are in the testing and training phase. When they have finished their testing period it will be decided if they ascend to GameMaster.