The Developers (Dev) are the people in charge of programming and developing code bases for the game, making server updates, either new content or correction of bug's, in general to perform any of the management and development that have to do with codes or programming of the server or another platform of the project, if it is necessary, and on the other hand attend to the demands and concerns of the Community Manager. With these, there is the head of the team responsible for helping and managing the work of designing the game (Project Manager), managing to deal with issues in any area of the game and reviewing the suggestions, among others.
The Community Manager (CoMa) is the person in charge of the administration team and who authorizes the most delicate and transversal operations. Their main task is to care for and satisfy the community, transmitting their needs and concerns to the development team. He can not solve errors or make updates, but it can promote events and inform us about any news of the server through the publication of news. Up to this point if a user comes to have a complaint from any field (forum or game), the CoMa takes the final and unappealable decisions.
The Project Manager (PM) is in charge, on the one hand, for managing the team developing the Team Manager (TM) function, for training the new administrators and offering them advice in the execution of their tasks, to mediate in any existing problem in the community to achieve an optimal resolution of the same, in addition to keeping the Community Manager (CoMa) informed and to present an objective view of the case in case its intervention is necessary. He is also the person responsible for planning, promoting and coordinating the projects and common initiatives of the administration team; On the other hand, it is also responsible for multiple tasks on the project, provide assistance to developers, organize and perform the tasks of testing bugs and errors, keep updated and operational web platforms including the main website and the forum, perform tasks of management of the server database and creation of systems, events and general operations of the game.
The Board Admins (BA) are in charge of the administration of the forum, as well as its functioning, the organization of the moderation team, the forum events, the entrance and selection of the members of the moderation team, they also review the work of the MODs and advise the SMods in the performance of their work. In case of having disagreements with the decisions of the SMods, it is the person to go to transmit the complaints. However, your answer is not definitive, if you do not agree you can go to the Team Manager (TM).
The Super Moderators (SMod) are those people who are responsible for supervising the work of the MOD's and training the new TMODs in the tasks that correspond to their position, as well as supervising the assigned categories and imposing the corresponding sanctions. The SMODs are the people you should go to in case you have a complaint with the decision or sanction of a MOD, always after having spoken everything that corresponds with the MOD.
The moderators (MOD) are the first people to go to in case of any doubt of the sections of the forum. Each moderator is responsible for specific sections, so you have to go to the people responsible for it so that they can take care of you. The moderators are those who have the power to close, open, edit threads / post's, etc. and give the corresponding sanctions according to the general norms of the forum and the section.
The Trial Moderators (TGM) fulfills exactly the same functions as a Moderator, but due to the short time they have in the team, they are in the testing and training phase. When they have completed their testing period it will be decided if they ascend to Moderator.
The Trial GameMasters (TGM) fulfills exactly the same functions as a GameMaster, but due to the short time they have in the team, they are in the testing and training phase. When they have finished their testing period it will be decided if they ascend to GameMaster.