General Game Rules

Normas

    Index

  1. Names
  2. Behaviour
  3. Gaming behaviour
  4. Trading behaviour
  5. Foul play
  6. Game Chat Behaviour
  7. Threat in real life
  8. Bug Abuse
  9. Cheating & Scripting
  10. Account details
  11. Contact the Eastmile team
  12. Events
  13. Multi-account
  14. Ban claim: method
  15. Report a breach of the rules
  16. Refund of items
  17. Forum and Discord behaviour
  18. Explanatory notes
  19. Moderation, procedures and sanctions

  1. Names
    • Offensive names are prohibited: Nicknames, pet names, family names, or private player store names that are offensive, racist, vulgar, harassing, homophobic, religious, political, pornographic, or illegal are not allowed. Names referencing cheats, hacks, or bots are also prohibited. The team may change, block, or delete these names without prior notice.
    • Respect among players: It is not allowed to use nicknames, pet names, family names, or private player store names that offend, harass, or belittle other players and/or Eastmile team members.
    • Clear names: Nonsensical nicknames, pet names, family names, or private player store names such as "asdf" that could confuse, deceive, or annoy other players are not allowed. The team may penalize or block the corresponding accounts without prior notice.
    • Team acronyms are prohibited: Acronyms such as TAF, AF, CC, TESTER, DT, LGD, TGM, GM, SGM, GA, TM, CM, PM, and DEV cannot be used in nicknames, as they are reserved for Eastmile team members. The team may change, block, or delete these names without prior notice.
    • Private player store names in English: Store names must be in English. The team may penalize or block the corresponding accounts without prior notice.
    • Respect for names: All nicknames, pet names, family names, or store names must be respected as long as they do not violate the rules.
    • Special characters prohibited: Nicknames or family names containing Asian characters or blank points using ASCII are not allowed. These names may be removed, and families may be required to change their names. In such cases, the team may penalize or block the corresponding accounts without prior notice, including the Head and Representatives of the family.
  2. Behaviour
    • Respect and good behavior: Be grateful, treat other players and team members with respect and courtesy. Do not insult or bother others. Any violent, threatening, offensive behavior, mockery, intimidation, extortion, or references to drugs or radical politics are prohibited. The team may penalize or block the corresponding accounts without prior notice.
    • Do not request positions: Do not ask to become a team member or request items, levels, professions, etc. Examples: "Make me a GM, I’m good and active," or "I want to be an assistant or GM on this server." Do not annoy or troll team members, whether in-game or on other support channels, including community events.
    • Forgery of evidence: Forgery of evidence is prohibited and will be penalized. The team may penalize or block the corresponding accounts without prior notice.
    • Avoid spam: Do not send the same message multiple times, flood the chat, use unauthorized languages, insult, defame, publicly accuse, advertise, or engage in any annoying behavior. The team may penalize or block the corresponding accounts without prior notice.
    • Public accusations prohibited: Do not publicly accuse other players, whether the accusations are true or not. If something illegal occurs, report it through the support system with evidence, but do not make it public to avoid sanctions.
    • Do not coerce other players: Do not force or incite other players to do something against their will. This includes organized crime. Those involved may face penalties.
    • Do not provoke other players: Do not provoke, interfere with, or cause problems for other players. Do not respond to provocations with more provocations, as you could also be penalized. Report these behaviors, and the team will take necessary action.
    • Do not discriminate or accuse: Do not discriminate against or accuse other players in any way, regardless of whether the accusations are true. If you have evidence, report it to the team.
    • Harassment is prohibited: Do not stalk across channels or harass other players. Repeated harassment may lead to severe penalties. Report any abuse to the team.
    • Do not impersonate others: Do not impersonate another player or team member. The team will take these cases seriously and may block the corresponding accounts without prior notice.
    • Do not share personal information: Do not share personal information such as passwords, account names, social media, photos, links, phone numbers, emails, first or last names. The team may take severe action, including permanent exclusion from Eastmile services and platforms.
    • Help new players: Do not mock or deceive new players. We were all new once. Try to help them instead of taking advantage of them.
  3. Gaming behaviour
    • Maps: Invading an occupied map or saving a map does not violate any rules. You can use the Quantum Instance system to avoid being invaded by other players.
    • “Leecher”: Do not take advantage of others' activity without contributing anything. Do not intentionally remain inactive during the game.
    • Attention to the game: You must pay attention to the game and the chat to respond to messages from the Eastmile team. If you do not respond, you will be taken to the GM office, and if you fail to respond there, you will be sanctioned.
    • Portal accessibility: Portal entrances and exits must always remain accessible. If you sit near a portal, the team may expel you from the server or impose more severe penalties.
    • PvP in arenas and Glacernon: In individual, family arenas, and Glacernon maps, massive PvP is normal. If you don’t want to die repeatedly, stay in the safe zone or leave these maps. Chasing someone across channels to kill them is considered abuse and may be sanctioned (rule 2.9).
    • Abuse and harassment: Stalking players to call others and repeatedly chasing them in groups across channels (rule 2.9) is considered abuse or harassment and may be sanctioned.
    • Revealing locations in Glacernon: Revealing a player’s location so others can kill them is considered "Foul Play" (rule 5.1.6) and may be severely sanctioned.
    • Contests and raffles: Organizing contests or raffles with prizes that require an entry fee, money, subscriptions, and/or other forms of obtaining any benefit is not allowed. The team may sanction all involved without prior notice.
    • Responsibility in private competitions: The team is not responsible for issues in private competitions unless rules are violated. Players who agree to participate are responsible for any problems that arise.
  4. Trading behaviour
    • Fair trade: Illegal trading of items, gold, or other assets is not allowed. Trading between players must be equitable, especially between players of different levels. Both players must know the actual value of the items in the trade; otherwise, the team may sanction or block the corresponding accounts without prior notice.
    • No harassment or demands: Do not chase or demand items, money, etc., from other players. If an agreement is breached, report it to the team instead of taking matters into your own hands. You must provide some proof of the agreement within the game.
    • No scamming in trades: Do not deceive others in negotiations. Once both parties agree to a trade, it is final. Always double-check everything before accepting the trade, as the team will not be responsible for any errors made during unclear exchanges.
    • Sanctions for theft: Stealing items, gold, or accounts is strictly prohibited. The team will permanently block the thief and may also sanction accomplices.
    • No contact with illegal sellers: Do not contact, receive, transfer goods, or make agreements with sellers of gold or accounts. If you suspect someone, report them to the support system. The team will impose a permanent ban on those responsible.
    • No account transfers: Accounts cannot be transferred, sold, given, purchased, or gifted. The team will impose a permanent ban for such actions.
    • Fraud sanctions: Any fraud or assistance in fraud, whether in private or public negotiations, will be penalized. The Eastmile team will not return items lost due to personal actions, such as fraud. Additionally, the team will impose a permanent ban on those responsible.
    • Do not request items from the team: Continuously asking team members for materials, money, or other items is not allowed. The team may sanction or block the corresponding accounts after several warnings.
    • No trading with real money: Trading or offering real money in exchange for accounts, items, or services is not permitted.
    • Donation advice: Do not donate through accounts you do not own. The team is not responsible for scams, losses, or issues caused by this.
    • If the agreement is not fulfilled and the deadline exceeds one month, or if the claim is made after this period, the team will not be responsible, as stated in (rule 16.2.5).
  5. Foul play
    • Dirty Play (Foul Play): Any action that disrupts or interferes with other players' gameplay. The team will determine what behaviors are considered Foul Play and reserves the right to decide whether actions will be penalized after reviewing each case individually. Examples of actions that may be considered dirty play include:
      • Moving monsters: Bringing monsters to another area to kill or disturb other players.
      • Kill stealing: Deliberately stealing kills or monsters from other players.
      • Hiding monsters: Moving or hiding monsters in another area of the map to complicate the gameplay for others.
      • Dropping items: Dropping items on the ground to obstruct movement on a map or block another player's screen.
      • Interfering with activities: Intentionally interfering with activities such as walking through a portal, talking to an NPC, shopping in a store, walking in a map, etc.
      • Revealing positions: Revealing a player's position in Glacernon so the other faction can deliberately kill them.
      • Other actions: Any other situation that disturbs or hinders gameplay for other players.
    • Limited activities: Activities limited to a certain number of times per day per account can only be completed with one account per person. Taking advantage of these activities with more than one account is prohibited and will be punished.
    • Rankings and PvP:
      • Do not register in rankings like 1vs1 and intentionally let yourself lose to benefit your opponent or yourself.
      • Do not register in rankings like 3vs3 and intentionally let yourself lose to benefit your opponents or yourself.
      • Do not go to PvP maps like Jötunheim's Realm to intentionally die and let the opposing team win.
      • Do not register in a PvP event if you are not able to pay attention to the game, as you may be sanctioned for being absent (AFK).
    • In case of reporting a player for Foul Play it will be necessary to provide visual evidence such as a screen recording (you can follow rule 15.).
  6. Game Chat behaviour
    • In all areas of the Eastmile community, the official language is English.
    • Any language can be spoken in general chats, but in the speakers, English must be used.
    • It is not allowed to use any language other than English to interact or exclude players who do not understand this language in any chat. It is recommended to use English to better communicate in the community. The team will only penalize in cases of discrimination, harassment, or disturbing a player.
    • Be careful with your way of expressing yourself. Any vulgar or offensive language, whether for social, sexual, religious, or other reasons, that could offend or hurt someone's sensitivity, may be penalized.
    • It is forbidden to send private conversations or chats without the consent of all parties, or to make discussions or inappropriate content such as insults visible.
    • It is forbidden to send links through general chats that are not related to Eastmile.
    • It is strictly prohibited to distribute any illegal material (e.g., websites with audio, video, warez, serials, cracks), pornography, racism, or other prohibited content on the server.
    • Announcing external links to Eastmile, illegal content, or messages containing information about cheats, keys, hacks, bots, cheats, or similar programs, personal or private information, including illegal download sites, is not allowed and will be penalized based on severity. Additionally, all content must be appropriate for minors.
    • It is prohibited to advertise other sites or servers that do not belong to Eastmile, "recruitment links," other games, or inappropriate sites, whatever their nature.
    • Links to profit-oriented sites and copyrighted sites, as well as links intended to advertise sites (e.g., sites for free premium access), are not allowed in any area of Eastmile.
    • Messages that are offensive, racist, vulgar, radical, harassing, homophobic, religious, political, related to the far right, pornographic, or refer to activities against the law or any illegal activities, or that may hurt anyone's sensitivity, are prohibited and may be sanctioned according to their severity.
    • The continued use of spam, sending the same message repeatedly, flooding chat rooms with messages, speaking in an unauthorized language, insulting, defaming, publicly accusing, advertising, or any other behavior that may be bothersome could lead to a sanction.
    • Personal information (even if public) such as passwords, account names, social media, photographs, links, phone numbers, emails, first and last names, or any other sensitive information is not allowed to be shared. The team reserves the right to evaluate and study each case individually and take severe actions that may lead to a permanent exclusion from all Eastmile services and platforms.
    • All the sections above include: speakers, family chat, group chat, whispers, speech bubbles, the phrase of the day, introductions, notes, and hero chat. Avoid these comments in chats that can be read by others you do not trust, as this could lead to a sanction.
  7. Threat in real life
    • It is strictly prohibited to threaten other players or team members.
    • The team reserves the right to evaluate any type of threat in order to study each case individually in detail, where the measure may result in a permanent exclusion from all services and platforms related to Eastmile with no possibility of appeal.
  8. Bug Abuse
    • Bug usage: If you find a bug and use it to your advantage, or benefit indirectly from it, you risk receiving a permanent ban on all your accounts.
    • Bug reporting: If you know someone is exploiting a bug, report it to avoid being unintentionally involved. Bugs or errors in the game should be reported to the Eastmile team through the #bug-report section in our Support Discord.
    • The team will not be responsible for losses or problems caused by a bug if it was deliberately triggered, whether to attempt to report it or not.
    • If you encounter a bug and have an issue, you should report it so it can be resolved. Do not try to trigger it, as in addition to having a problem with it, you also risk being sanctioned.
    • In an extraordinary situation, the team may ask you to help find the source of the bug to fix it. However, this can only be done with the express request and supervision of a team member. Doing so without such a request may lead to a direct sanction for all involved, even if done with good intentions.
  9. Cheating & Scripting
    • Any manipulation of the Eastmile client, such as increasing speed, zooming, or other modifications, is strictly prohibited and will result in a permanent ban of all user accounts.
    • Using the program "Sandboxie" or programs that allow opening more than one account at a time is prohibited, and such use will lead to sanctions on all related accounts.
    • The use or distribution of any software for Eastmile that has not been created or published by Eastmile will also result in a permanent ban.
    • It is prohibited to use programs that automate processes in the game. The use of bots, keyboard simulators, macro functions, or any third-party programs is also not allowed and will be penalized with a permanent account ban.
    • Using any program/application or script that allows your account to continue playing automatically is prohibited and will result in an account ban.
  10. Account details
    • Each player is obligated to keep their account data confidential. It is not allowed to share this information with third parties, including but not limited to: login name, account password, account email, etc. Doing so may result in your account being hacked, stolen, compromised, orblocked.
    • Disposable and insecure emails: Using disposable email addresses or insecure email accounts is prohibited, as they could compromise your account or be blocked by the team if deemed appropriate. The team is not responsible if you use an email where you cannot verify the connection; in this case, you will need to create a new account.
    • It is not allowed to give or request account information from other players.
    • Do not enter your account details on pages outside of Eastmile, as you risk having your account stolen.
    • Do not include your password in your support tickets. Your character name or ID, if required, is sufficient. The Eastmile team will never ask you for details like your password, so do not give it to anyone.
    • Connection verification: You must keep your email linked to your Eastmile account secure, as it is the security point to prevent your account from being compromised. The team is not responsible for losses if the email is not secure.
  11. Contact the Eastmile team
    • Team members have the following abbreviations before their name in the game: [TAF], [AF], [CC], [DT], [TGM], [GM], [SGM], [GA], [TM], [CM], [DEV], [PM]. Characters that do not use these abbreviations or use modified abbreviations are not part of the team. Additionally, their nickname and text, whether in public or private chat, will be displayed in a distinctive color, different from other players.
    • Team members cannot give away items, gold, eastcoins, premiumcoins, etc. (except during special in-game events), so do not ask for them. They will also not give you levels or additional bonuses.
    • Please do not make exchanges, invite to groups or families, or send friend requests to team members.
    • Use Discord or the Support System if you need help or have questions. It is generally more complicated to get assistance directly in the game.
    • Claims about suspensions (account bans) or penalties (muting and other penalties) will only be handled through a ticket in our

      Web Support

      with the responsible team member. To track the status of a claim, go to your profile on our Website and follow the instructions as well as view the reason for the sanction.
    • The instructions, decisions, and sanctions from Eastmile team members must be respected and followed. Do not disrespect, question, or publicly argue about the team's decisions, as this may result in sanctions against the responsible parties and those encouraging them, even if not directly. If you have a complaint about an incorrect action, use the appropriate channels through the ticket system to address it.
    • If you have a complaint about a member of the Eastmile team, you can direct it to their direct supervisor. The following hierarchy applies:
      • If the complaint is about a Game Master or a Trial Game Master, you should contact a Super Game Master.
      • If the complaint is about a Super Game Master, you should contact a Game Admin.
      • If the complaint is about a Game Admin, you should contact a Team Manager.
      • If the complaint is about a Team Manager, you should contact a Project Manager.
      • The team member you contact will redirect you to the appropriate level in case of doubts.
    • The Project Manager is the highest authority in the Eastmile team. His instructions must be followed and his decisions are final.
  12. Events
    • During events, you must follow the instructions of the Eastmile team members. If you do not follow the instructions, you risk being excluded from the event, and in more severe cases, sanctioned or expelled from the game.
    • Do not disturb or engage in trolling behavior toward the team members responsible for organizing and executing the event. Do not attempt to harm other players in any way, as this could be considered foul play and result in immediate actions within the game, including excluding the responsible players from the event or applying some form of sanction.
    • It is strictly prohibited to request prizes or rewards from the team. If prizes are available, they will be announced during the event. At all times, the team members in charge will take the appropriate measures and decide who the winners are or whether any prizes should be awarded.
    • Complaints must always be submitted through Web Support or via Discord Support to ask the corresponding team member how to proceed (only privately), but never publicly.
  13. Multi-account
    • Only one account per person is allowed to be logged in. You can have secondary accounts (storage accounts), but never more than one account logged in simultaneously.
    • If one of a player's accounts receives a permanent ban, all of the player's accounts will be banned simultaneously.
    • It is not allowed to share, sell, give away, or transfer any account.
    • If two or more accounts share a network or connection (playing under the same IP), please notify the game team through Web Support to avoid unnecessary sanctions, as it may happen that someone else playing under your same connection receives a permanent ban and your account may be sanctioned as a multi-account of the previous one.
    • Template with the information to provide in the Web Support if: you share IP connection with another person, change IP connection, USB connection, use of public connections (Internet cafe), use of VPN, etcetera.

      Name of the characters:

      Reason:

    • IP Block: In the case of illegal or suspicious activities, there may be permanent IP blocks imposed by the team. If you play on networks with other players who might commit any illegal activity and an IP block is imposed, you will also be affected. Therefore, it is vital that the team is always informed about sharing connections with other players or connections from different locations to avoid unnecessary permanent blocks and the need for a claims process, which could be lengthy, as you would have to prove that you are a different person from the one who was sanctioned.
    • The claim that IP sharing was used will not be accepted after an IP block has been applied.
  14. Ban claim: method
    • Anyone wishing to appeal a sanction or a ban must contact the Eastmile team through our Web Support.
    • All claims will be handled exclusively through the ticket support system with the team member in charge. During the claim, the team may request necessary data to manage the suspension.
    • It is not allowed to publicly discuss any type of sanction or team decision.
    • Send all the necessary information to expedite the process. The sanction appeal will only be handled by the person in charge of your case. To escalate the ticket to a higher level, you must be honest with the team and exhaust the appropriate avenues.
    • If the claim concerns a sanction older than 3 months, we will not be able to address it as the case will be archived and there will be no way to review it.
  15. Report a breach of the rules
    • Proofs, images and screen recordings:
      • The evidence (screenshots or videos) must be unedited (uncropped, unedited, uncensored, etc.).
      • Videos must be set to private or unlisted to avoid public viewing and maintain the privacy of the report.
      • Validity of images: Images that have not been taken directly as a full screenshot of the game, that have been edited, cropped, or modified in any way, will not be considered and will be deemed invalid.
    • How to take screenshots
      • To take a screenshot of the game, use the "Print Screen" key on the keyboard (there are also combinations like "Alt + Print Screen", "fn + Print Screen", or others, depending on the keyboard, and each person should figure out how to use it on their specific keyboard).
      • Then, go to the files where you downloaded Eastmile and look for the images in the "GameCapture" folder.
    • How to make screen recordings (Windows 10 and 11)

      - To record the game screen, use the "Windows + G" key on the keyboard to open the Game Bar. Each person should figure out how to use it on their particular computer.

      - To start recording the game screen, press "Windows + Alt + R" to begin recording.

      - You can turn the microphone on or off with "Windows + Alt + M".

      - To stop the recording, click the stop button (red square) or press "Windows + Alt + R" again.

      - The video will be automatically saved in the "Videos/Captures" folder.

    • Falsifying screenshots with the intent to deceive the game team is prohibited and will be severely penalized.
    • We cannot investigate screenshots older than 3 weeks (except in extreme cases such as sexual harassment, racism, etc.).
    • If you are trying to report someone in the game and you are harassing them, creating a situation with provocations, or insults to turn the situation in your favor, you will be severely punished.
  16. Refund of items
    • Recovery of Items Lost by Fraud in Commerce:
      • Lost items due to trade fraud will only be restored if the player has been responsible in the transaction, has taken the necessary precautions (asking for deposits, ensuring the deal is fair, etc.), and the other party still failed to fulfill the agreement, either partially or completely.
      • Evidence will also be required (unedited screenshots and/or videos) to prove the breach of the agreement.
    • Precautions and recommendations in the trade:
      • If the claimant has taken precautions, taken photos of the transaction, and can prove this in the game, the team will accept the claim.
      • It is strongly recommended to take precautions when making trades to ensure they are fulfilled, avoiding leaving large amounts of gold, items, etc., asking for deposits, agreeing on short deadlines to return all or part of the deal, etc.
      • If a player is involved in multiple trades at the same time or lends large amounts of gold or items, the team is not responsible for ensuring that deadlines and deals are met. It is the player's responsibility to make fair and realistic deals and ensure, as much as possible, that the other party is trustworthy.
      • Do not accept or make trades that you are not sure the other person can fulfill or that are unduly abusive or unfair.
      • When making a trade, you should: agree on a maximum deadline of one month to conclude it, and do it in the game through any type of chat (whispers, family chat, general chat, buddy chat, etc.).
      • Requests for claims of lost items or fraud should be reported to the Eastmile team through our Web Support.
    • Team Responsibility in Item Refunds:
      • In the case of fraud in the trade or breach of agreement, the team can only recover the gold if the thief still has it or cooperates in recovering it within a period of 3 months. Otherwise, the team will not be responsible for recovering non-existent gold.
      • Items will only be returned if:

        - They were lost due to a bug or error in the game and were not specifically caused by the player.

        - You did not receive items from EastMall.

        - You accidentally lost or deleted a main quest item without which it is impossible to complete it.

      • In some very special cases, the team reserves the right to accept an item return if deemed appropriate and give the player the opportunity to recover it if it was a high-value item. However, remember that we are not obligated to do this, and it will always be at the team's discretion. This is a very unique situation and should not be considered a common occurrence. Players do not have the right to claim or demand the return of items lost due to human error or external factors, not related to server issues or problems.
      • We are not responsible for reimbursing items if the error was made by the player.
      • The team reserves the right to admit and process item return claims based on the history and behavior of the involved player both before and during the process.
  17. Forum and Discord behaviour
    • The game team may transfer sanctions to players in the event of serious violations of the General Forum Rules or Discord Rules, and vice versa. These serious violations include real-life threats, severe insults, strong defamation, repeated offenses, public accusations, among others. This means that if a player commits a serious offense on the Forum or Discord, the game team has the authority to impose sanctions that will also be applied in the game. Similarly, serious violations committed in the game may result in sanctions on the Forum or Discord.
  18. Explanatory notes
    • Report of Violations Against the Rules:
      • If you believe someone is breaking the rules, please contact a team member through our Web Support or our Discord Support.
      • To help us judge the situation, you must support your report with a screenshot of the game (showing the full interface) or a video that is useful for properly evaluating the situation.
      • Screenshots and videos must not be edited or manipulated in any way, and the violation cannot have occurred more than 3 weeks ago.
    • Case Analysis:
      • Cases will be analyzed individually, and appropriate measures will be taken for each case.
      • The team reserves, exclusively, the right to judge the scope of the violations, as well as the necessary measures to apply and the individuals involved to varying degrees.
    • Transfer of Items between Servers:
      • It is not allowed to trade items between different servers or engage in any illegal activity between them.
    • Use of Accounts:
      • Each account must be used by a single person. Sharing accounts is prohibited.
      • It is not allowed to leave your account to others in any way, whether you give them your account details or not.
      • Only the account owner has the right to use it, and any actions taken with the account, whether done by the owner or not, will be the responsibility of the owner, who will have to face the corresponding consequences.
      • The team will not be responsible for any negligence or issues caused to the account.
    • Limited activities per day:
      • Activities limited to a certain number of times per day per account can only be completed with an account belonging to the same person.
      • Taking advantage of these activities by completing them with more than one account is strictly prohibited and will result in a penalty.
    • Evidence in cases of Content Creators, Affiliates, and/or Partners:
      • In the case of Content Creators, Affiliates, and/or Partners, clips, videos, and/or live streams on Eastmile may be used as evidence to report them if they do not follow the rules, even if they do not do so directly within the game.
    • Contests, raffles, and activities of Content Creators, Affiliates, and/or Partners:
      • Content Creators, Affiliates, and/or Partners of the server can organize contests or raffles with prizes, where participants must contribute a fee (items, gold, etc., but never money or anything external to the game).
      • This exception applies because Content Creators, Affiliates, and/or Partners of the server can easily demonstrate to both the team and the public the legitimacy of the activity and that it is not a scam or an attempt to scam players by not fulfilling the promised deal.
      • In any case, this does not exempt the activity from being fair and not a scam where the deal is not fulfilled. Otherwise, appropriate measures could be taken against those involved.
      • If a situation arises that could harm the normal development of a content creation activity by Content Creators, Affiliates, and/or Partners and it does not comply with the rules, although a subsequent report is still mandatory to take the necessary actions after studying the case, the team, if informed, can act to stop the misconduct immediately, and the content activity can continue, just as would happen in an event organized by the team with the community.
    • Stolen items:
      • Items can only be considered stolen if they are transferred through the in-game trade system.
      • Any item dropped on the ground, regardless of the reason, is automatically considered a discarded item and no longer has an owner. Therefore, it cannot be claimed or considered as theft or fraud in any case. To avoid losing an item, use the trade system and don't risk losing it.
      • The maximum date to complete a trade is 1 month. When the maximum date passes and the trade is not fulfilled, it will be treated as a breach of contract.
    • Rights and privileges:
      • Keep in mind that the Eastmile team reserves the right to block accounts or take other actions even if they have not violated the rules described above.
      • Playing on Eastmile is a privilege, not a right. Therefore, team members can exclude users temporarily or permanently.
      • Unawareness of these rules does not exempt you from following them.
  19. Moderation, procedures and sanctions
    • Breaking the rules may result in the following penalties: warnings, mute, or account ban. The penalty will depend on the severity of the violation. The team reserves the right to judge the severity of the breach. To appeal (rules 14.1 and 14.2).
    • Serious or repeated violations in the game, on the forum, on the Discord server, or in the support system may have consequences in other areas.
    • Depending on the severity of the violation, the following actions will be taken:
      • Warnings, referring to friendly advice to follow the game rules through a note.
      • Mute, referring to a simple punishment such as being unable to use any type of chat in the game.
      • Account ban.
      • Exclusion from services, referring to the permanent blocking of all Eastmile platforms (Website, Forum, Web Support, Discord Support, Discord Community, and Game).
    • Depending on the severity of the actions, the sanctioned person may receive any of the measures mentioned above. It is not necessary for them to be in the order they were mentioned.

By registering in the Eastmile game, each user agrees to the following rules, as well as the sanctions that will be applied in case of non-compliance. Therefore, ignorance of these rules does not exempt anyone from following them. The Eastmile team reserves the right to interpret and modify these rules at any time and to apply the appropriate sanctions, even without prior notice, in the event of a violation (always depending on the severity of the breach). It is the users' responsibility to stay up to date with any changes to these regulations.