Rules Changes

Hello Eastmile players,

All changes and reminders to the Rules can be found in this thread.

 Eastmile.org

Hello Eastmile community

I would like to clarify some  Game Rules  from which some players do not yet seem to know at all:

• Only ONE connected account is allowed per person. You can have secondary accounts (Sands or warehouse accounts) but never more than one account connected simultaneously. In the event that one of a player's accounts receives a permanent ban, all of the user's accounts will be banned simultaneously.
• NOTE: You will not be allowed to play with more than ONE ACCOUNT at the same time, this means banning any account from using sandboxie/alters.
• If two or more accounts share a network or connection (playing under the same IP), please notify the game team through the ticket system, to avoid unnecessary penalties (It may happen that someone else playing under your same connection receives a permanent ban and your account is then sanctioned as a multi-account of the previous one).
• IP sharing and post-sanction connection change notifications will not be taken into account if you share IP with someone or connect in different locations, you'll need to notify them as soon as possible to avoid exposure to sanctions.

This means that you should keep in mind that each person who shares a connection at some point must notify them using the Eastmile Support ticket system with the following template:

• Nicks of the characters who share IP:
• Reason why IP is shared (e.g. siblings, partner, etc.):

WE MUST note that in the event of any illegal or suspicious activity there may be cases of permanent IP blockages by the team, if you are playing on networks with other players who may commit some illegality and there is an IP block you will be affected as well, that's why it's vitally important that the team is always told about connecting with other players, or connecting to the game from different locations to avoid unnecessary permanent blockages and having to undertake a claim process that can be long by having to force the team to review all the information and yourself see you in need of proving that you're a different person who has had to be punished for this caliber.

Hello Eastmile Community,

In this new thread, we want to discuss that there will be a slight change to the game rules in terms of language, as well as a couple of new sections being added to the Discord rules. To emphasize, in addition to mentioning the changes in the rules, we want to explain that from now on it will be possible to speak in any language within the game, except on the speakers, which will be exclusively in English. This means that you will be free to speak in any language; HOWEVER, to avoid any case of discrimination, we recommend that you speak in a language that you master and that everyone can understand.

In addition to all this, we want to make it clear that we will try to support the game in any language, but at the moment we can only provide it fluently in Spanish and English. The Game Team has decided to open an extraordinary application for people who want to be a Game Master and want to help us support any language, that is why if you have been previously rejected in any application.... IT'S YOUR TIME.

We recommend being completely honest and making your best application as it will be your letter of introduction to the Game Team, who will be in charge of seeing if you should be on the Eastmile Team or not. To know more about this, you should read carefully the following thread: Game Master Applications [OPEN]

We are looking for players who want to be part of the game team with the following languages:

---

CHANGES OF GAME RULES

In section Game chat:

Before

• The official languages in all areas of the Eastmile community is English, you will not be able to communicate with another language other than through any general community chat.
• Continued use of spam, sending the same message several times in a row, or flooding, inundating chat rooms with messages, speaking in a language that isn't allowed, insulting, defaming, publicly accusing, advertising or any other type of conduct that may be annoying could end up with a sanction.

After

• The official languages in all areas of the Eastmile community is English, in general chats you can speak any language, but you must speak English on speakers.
  Note: We recommend using the English language to be able to understand each other in the community. The team will only penalize in case of discriminating, harassing or annoying a player.
• Continued use of spam, sending the same message several times in a row, or flooding, inundating chat rooms with messages, insulting, defaming, publicly accusing, advertising or any other type of conduct that may be annoying could end up with a sanction.

CHANGES OF DISCORD RULES

In section Channels:

Before

• #🚨┃help:
  • The function of this channel is to write your doubts and/or questions about the game, events, contests, news and/or problems, so that both the Eastmile Team and the community itself can respond if they know about it.
  • As the channel indicates it's to provide help and if any user can do it in front of any doubt or problem can do it, but if you aren't really sure the best thing is not to say anything because it could prejudice or mislead the user who is seeking help for an incorrect answer.
  • It will always be better to leave the responsibility to the Team on these types of issues that can be more delicate, and although as people we can all make mistakes it's part of our job and can be rectified.
  • In case it isn't one of those cases the content, such as a doubt or problem that triggers a discussion or opens the debate between several users, will haven't place in this channel and will be deleted regardless of other measures that can be taken with those involved, if necessary.
  • If your intention is to be able to chat or comment on things with the rest of the community there are other channels intended for this, or private chat if it's a topic that has nothing to do with the rest, especially discussions between players will in no case have a place in any public channel.
  • If you need the help of a Team member and no one is available, you can wait for an answer later or ask again after a while.
  • The language in which you can speak in this channel is only English.

After

• 🆘┃support:
  • To resolve general questions, ask the team for help and report Bugs/Problems , a new Discord server has been added here: Eastmile - Support Server
    
    • The function of this server is to write your doubts and/or questions about the game, events, contests, news and/or problems, so the Eastmile Team can respond about it and report bugs or problems about the game.
      • 🧯┃support: In this section any member of the Game Team will help you with problems about the game.
      • 🐛┃bugs: In this section any member of the Tester Team going to help to report any bug you can see in the game.
      • ❓┃questions: Any member of the Game Team and Tester Team have the knowledge about the game.
    • It will always be better to leave the responsibility to the Team on these types of issues that can be more delicate, and although as people we can all make mistakes it's part of our job and can be rectified.
    • If your intention is to be able to chat or comment on things with the rest of the community there are other channels intended for this, or private chat if it's a topic that has nothing to do with the rest, especially discussions between players will in no case have a place in any public channel.
    • If you need the help of a Team member and no one is available, you can wait for an answer later or ask again after a while.
    • You can speak in any language to use Discord support.
      • Languages we do support at the moment:
        • Spanish
        • English
  • #🧾┃general-talk: The section had been changed to several language general channels.
    
  • #🍹┃tavern: Deleted section.
• Add sections:
  • 💰┃market-place:
    • In this channel you can publish offers for the sale and purchase of game items.
    • This is a global channel and therefore the information published must be in English so that the entire community can understand it.
  • 🌌┃family:
    • In this channel you can publish a family recruitment notice with a presentation in case any player wants to join your family, or a notice that you are looking for a family to join.
    • This is a global channel and therefore the information published must be in English so that the whole community can understand it, in case you want to search or present a family for a specific community / language, you have to specify it but do it also in English.
  • 📬┃suggestions:
    • In this channel you can suggest everything related to the game / forum / discord.
    • To go to review, a minimum of 10 reactions in total will be required, and a total of 70% positive votes.
    • To pass to rejected, you will need a minimum of 10 reactions in total, and a total of 70% negative votes or be rejected by the design team.
    • Those suggestions that do not reach the minimum will be archived.
    • The term to comply with these limits will be 5 days.
  • 🧾┃feedback:
    • Chat only in English.
    • Don't "change/do not talk about anything other than the topic" of the thread.
    • All general discord rules apply to this channel.
    • If you want to open a thread to get feedback on something specific, do it in 📬┃suggestions.
    • Don't talk about anything other than the topic of the thread.

Best Regards,

Eastmile.org

Dear Community,

The game team of Eastmile we were changing some rules on the Game. It is likely that these changes will not finish. The next change will reduce the type of punishments and add a new rule.

With this change, we want make punishment more often and deal easily with people who really are not willing to change their attitude.

We hope this change will be helpful for the community and do not use it to bother the other users or teamlers.

Best Regards,

Eastmile.org

Dear Community,

The Game Team of Eastmile we were changing some rules on the game:

CHANGES OF GAME RULES

Section Nickname paragraph 4º:

Before:

• The aditions to the nicknames like Partner, TESTER, MOD, GM, GA, CM, PM, DEV tags aren't allowed.

After:

• The aditions to the nicknames like TAF, AF, CC, TESTER, DT, TGM, GM, SGM, GA, TM, CM, PM and DEV tags aren't allowed.

---

Section Behavior during trade paragraph 11º:

Before:

• Trading with items from the donation system (Eastmall) isn't permitted, except for legal trade through exchange for gold (it isn't permitted to request/offer EastCoins in exchange for gold or services).

After:

• Trading with items from the donation system (Eastmall) isn't permitted, except for legal trade through exchange for gold (it isn't permitted to request/offer EastCoins or PremiumCoins in exchange for gold or services).

---

Section Game behavior paragraph 1º:

Before:

• Isn't allowed to level up in any way without being present, and without using the character yourself. You'll be sancionated the first time with a temporary ban, as it cannot be guaranteed that monsters will not attack and disturb other players: For example, place your pet/partner in places where they can get free experience while you are not playing Eastmile. (e.g. Pii Zone).

After:

• Deleted rule.

---

Section Cheating paragraph 6º:

Before:

• Use vehicle in the IceBreak with the only objective of disturbing or interrupting the game to the rest of the players.

After:

• Deleted rule.

---

Section Contact with Eastmile Team paragraph 1º:

Before:

• Team members have the following abbreviations before their name in the game: [TGM], [GM], [SGM], [GA], [TMOD], [MOD], [SMOD], [BA], [TM], [CM], [DEV], [PM]. Characters who don't use these abbreviations or use modified abbreviations aren't part of the Team. Additionally, their nick, and text when they chat, either publicly or privately, will be displayed in a distinctive color, and not like the rest of the players.

After:

• Team members have the following abbreviations before their name in the game: [TAF], [AF], [CC], [DT], [TGM], [GM], [SGM], [GA], [TM], [CM], [DEV], [PM]. Characters who don't use these abbreviations or use modified abbreviations aren't part of the Team. Additionally, their nick, and text when they chat, either publicly or privately, will be displayed in a distinctive color, and not like the rest of the players.

Best Regards,

Eastmile.org

Beazel wrote:

Section Behavior during trade paragraph 11º:

Before:

Trading with items from the donation system (Eastmall) isn't permitted, except for legal trade through exchange for gold (it isn't permitted to request/offer EastCoins in exchange for gold or services).

After:

Trading with items from the donation system (Eastmall) isn't permitted, except for legal trade through exchange for gold (it isn't permitted to request/offer EastCoins or PremiumCoins in exchange for gold or services).

We've heard concerns about this rule, so we've been forced to change it for better understanding. In this case, the best explained rule is the following:

Before:

• Trading with items from the donation system (Eastmall) isn't permitted, except for legal trade through exchange for gold (it isn't permitted to request/offer EastCoins in exchange for gold or services).

After:

• We would like to advise our playerbase not to donate through accounts that they don't own. Our team won't take blame for any scam, loss or problem this may cause.

Dear Community,

After the last patch [24/06/2023] New PvP Content: 1v1 Rankeds - PvP Daily Events changes and more we have had some cases where it has not been possible to understand the General Game Rules , more specifically in the Cheating section of dirty game.

General Game Rules wrote:

"Dirty game" - those actions that ruin or interfere in any way with other players' play aren't allowed and will be severely sancionated, for example:

• Carrying monsters to another area to kill or annoy other players.
• Deliberately stealing deaths or monsters from other players.
• Deliberately move or hide monsters in another area of the map to annoy or complicate the playability of other players.
• Throw items to the ground that complicate movement on a map or to cause another player's screen to be blocked directly.
• Intentionally interfering with activities such as: walking through a portal, talking to an NPC, shopping in a store, walking on a map, etc.
• Reveal the position of a player in Glacernon so that the other faction will deliberately kill him.
• Other: Any situation that may disturb or make the game difficult for other people or that is considered dirty game by the Team.
• It's up to the team to determine which behaviors can be considered dirty game. The Team reserves the right to decide, in each case, whether or not the actions taken are penalized after studying each one individually, as well as who is involved in it.

We will add the following examples:

Quote

• Register in classifications such as 1vs1 (rankeds) and/or other classifications and let yourself win, regardless of whether it is to generate benefit for your opponent or for yourself.
• Go to a PvP map like Jötunheim's Realm and/or others to die for them and let the opposing team and/or side win.

It must be clarified that even adding these points that are clearly concrete examples, it was already taken into account as foul play. Therefore, any player who has breached this rule prior to this section update can be penalized.

Best Regards,

Eastmile.org

Dear Community,

Due to changes in the latest patch, a new rule has been added to the Cheating section of Foul Play.

General Game Rules wrote:

"Foul Play" - those actions that ruin or interfere in any way with other players' play aren't allowed and will be severely sancionated, for example:

• Carrying monsters to another area to kill or annoy other players.
• Deliberately stealing deaths or monsters from other players.
• Deliberately move or hide monsters in another area of the map to annoy or complicate the playability of other players.
• Throw items to the ground that complicate movement on a map or to cause another player's screen to be blocked directly.
• Intentionally interfering with activities such as: walking through a portal, talking to an NPC, shopping in a store, walking on a map, etc.
• Reveal the position of a player in Glacernon so that the other faction will deliberately kill him.
• Other: Any situation that may disturb or make the game difficult for other people or that is considered Foul Play by the Team.
• It's up to the team to determine which behaviors can be considered Foul Play. The Team reserves the right to decide, in each case, whether or not the actions taken are penalized after studying each one individually, as well as who is involved in it.
• Activities that are limited to a number of times per day per account may only be completed with one account of the same person, taking advantage of such activities by doing so with more than one account is strictly prohibited and will result in a punishment.
• Register in classifications such as 1vs1 (rankeds) and/or other classifications and let yourself win, regardless of whether it is to generate benefit for your opponent or for yourself.
• Go to a PvP map like Jötunheim's Realm and/or others to die for them and let the opposing team and/or side win.

We will add the following rule:

Quote

• Activities that are limited to a number of times per day per account may only be completed with one account of the same person, taking advantage of such activities by doing so with more than one account is strictly prohibited and will result in a punishment.

It should be clarified that the activities that are limited per account is due to the balance of server earnings that a player must be able to obtain, any player who tries to obtain using more than one account those rewards would be getting something that does not correspond to him and seriously harming the entire community, so that any player who abuses the system to get more than what corresponds to him will be severely punished and may permanently lose all his accounts.

Best Regards,

Eastmile.org

Hello Eastmile community

From now on, AFK raiding will be prohibited. That doesn't matter that players cannot leave the game for a short amount of time, but staying AFK for long periods of time won't be allowed and will be punished. If you consider that you may need to leave for a long time you must leave the raid until you're back. Doing otherwise may end up in a punishment for you or the raid leader.

Some time ago, the rule that prohibited afk play was removed to allow players to sell exp. For raids it meant that, as long as the user was paying back the raid leader, they could go afk.

But we've been taking a peek at how abusive this practice has become, it can reduce massively the amount of time required to upgrade certain items and end up in a noticeable advantage over players that acquire them normally. It can be even compared to alter abuse, a way of playing that is not endorsed by Eastmile's team. We've always tried to balance the game in a way that makes this unnecessary and, because of this, we're forced to endorse this new rule to keep the game progression as intended, a new rule has been added to the Game behavior section, we will add the following rule:

Quote

• AFK raiding is strictly prohibited. That doesn't matter that players cannot leave the game for a short amount of time, but staying AFK for long periods of time is not allowed and will be punished. If you consider that you may need to leave for a long time you must leave the raid until you're back. Doing otherwise may end up in a punishment for you or the raid leader.
  

If you want to report this breach of the rules, you must follow the following template:

Best Regards,

Eastmile.org

Hello Eastmile community,

The Game Team has decided to change these rules in the "Item's Refund" section:

• Items that're lost due to a trading fraud will only be restored in situations where the player has been responsible to the trade, has taken the proper precautions (asking for deposits, making sure the deal is fair, etc.) and yet the other player hasn't fulfilled all, or part, of the agreement. Necessary evidence (screenshots and/or unedited videos) will also be required to prove the breach.
• It isn't the responsibility of the Team to reimburse items.
• Items will only be returned if:
  • These were lost due to a bug or error in the game and weren't specifically caused by the player.
  • If you didn't receive items from EastMall.
  • If you lost or deleted by accident a main mission object without which it's impossible to finish it.

From now on you will find the following in the "Item's Refund" section:

• Items that're lost due to a trading fraud will only be restored in situations where the player has been responsible to the trade, has taken the proper precautions (asking for deposits, making sure the deal is fair, etc.) and yet the other player hasn't fulfilled all, or part, of the agreement. Necessary evidence (screenshots and/or unedited videos) will also be required to prove the breach.
• If the claimant has not bothered to take precautions, has taken photos of the deal and it can be demonstrated in-game, the Team will not accept the claim.
• In case of fraud in the exchange or breach of the deal the Team will only be able to recover the gold if the thief still has it or collaborates to recover it for a period of 3 months, otherwise the Team will not be responsable for recovering non-existent gold.
• We strongly recommend taking precautions when making deals to ensure that they are honoured, avoiding leaving too large amounts of gold, items, etc., asking for deposits, agreeing on short deadlines to return all or part of the deal, etc.
• If a player is involved in several deals at the same time or lends significant amounts of gold or items, the Team is not obligated to be responsible for the players' compliance with deadlines and deals, it is the player's responsibility to make fair and realistic deals and to make sure as far as possible that the other party can be trusted, in similar situations the Team may outright refuse to support the complainant.
• Do not accept or make deals that you are not sure the other player can keep his or her side of the bargain or that are unduly abusive or unfair.
• It isn't the responsibility of the Team to reimburse items.
• Items will only be returned if:
  • These were lost due to a bug or error in the game and weren't specifically caused by the player.
  • If you didn't receive items from EastMall.
  • If you lost or deleted by accident a main mission object without which it's impossible to finish it.
• In some very special cases the Team reserves the right to accept a return of items if the Team considers it appropriate and give the player a chance to recover it if it was an item of great value, but again remember that we have no obligation to do so and will always be at the discretion of the Team, this is a very unique situation and should not be raised as a common situation, if this possibility would mean losing the option to recover something in the future, players have no right to claim or demand the return of items that have been lost due to human error or external to a server error or problem.
• The team reserves the right of admission and development of claims based on the history and behavior of all players involved both before and during the process.

Best Regards,

Eastmile.org